Returns & Exchanges
At Longbottom Coffee & Tea, we strive for perfection in every roast; if you are not completely satisfied with your purchase, you may return non-perishable items or report quality issues within 30 days of delivery.
Contact Support
Reach out to our customer service team via email or phone with your order number to initiate a return authorization for equipment or unopened coffee.
Package Your Items
Securely pack the items in their original packaging, ensuring all accessories and documentation are included to prevent damage during transit.
Affix Shipping Label
Print and attach the provided return shipping label to the outside of your package, or use a trackable shipping method of your choice.
Receive Refund or Replacement
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing